Episode Refund Policy: Your Happiness, Our Priority

At Episode, we’re here to make sure you love every bit of your glow journey. We back that up with a 30-day guarantee because your happiness is our #1 goal. Not vibing with your purchase? No worries—just drop us a line at hello@tryepisode.in, and we’ll make it right!

24/7 Customer Support:
We’re always here for you. Day or night, our support squad is ready to assist because you matter to us.

Cancellation Policy:
Change of heart? You’ve got 24 hours after placing your order to cancel it before we ship it out. If it’s already on its way, no sweat—our regular returns policy will take care of you.

Returns Policy:
Got your order and not totally feeling it? You’ve got 15 days to request a return for a refund or store credit. Just reach out to our customer support team before sending it back, and we’ll guide you through the process.

Refunds:
Give it 5-10 business days for your refund to hit your account once we’ve processed it. We’re quick, but banks can be a little slower!

Exchange Policy:
Need a different variant, size or anything that make sense? We’ve got you! We offer FREE exchanges in the form of store credit for sizing issues. Contact our support team, and we’ll handle the rest.

Policy Updates:
We might tweak this policy from time to time, so make sure you check out the latest version before purchasing. By shopping with us, you’re agreeing to our Refund Policy.